Associate Vice President - Client Services

We are representing a global fund services platform supporting clients across alternative investments and real assets. As part of continued growth within its real assets business, the firm is seeking a Client Services Manager to oversee service delivery and stakeholder management for a portfolio of real estate and alternative investment funds.

This role combines client relationship management, operational oversight, fund administration coordination, and strategic support within a regulated financial services environment.

The successful candidate will work closely with internal operations teams, clients, investors, auditors, and other stakeholders to ensure high-quality service delivery across complex investment structures.

• Act as the primary day-to-day contact for assigned clients and fund stakeholders
• Build and maintain professional relationships with clients, auditors, banks, investment managers, and internal teams
• Coordinate ongoing service delivery in accordance with agreed service standards and operational timelines
• Support discussions relating to onboarding, implementation, and service scope matters
• Maintain accurate internal records, updates, and reporting documentation

• Oversee service delivery for a portfolio of real assets and alternative investment funds
• Coordinate client onboarding activities, fund launches, and structural changes
• Review client-facing deliverables including operational reports, KPIs, and service reporting materials
• Monitor client deliverables and operational workflows to ensure service quality and compliance with agreed standards
• Review accounts receivable positions and support follow-up actions where required

• Support oversight of fund accounting and administration activities, including:
  • review of books and records
  • review of Net Asset Value (NAV) calculations
  • coordination and review of financial statements and periodic reporting
  • review of capital calls, distributions, investor allocations, and capital account statements
  • payment processing support and transaction coordination
• Assist with risk monitoring, issue escalation, and incident management processes

• Participate in operational improvement initiatives and internal projects
• Collaborate with Operations and Technology teams on process enhancement initiatives
• Support presentations and discussions with existing or prospective clients where required
• Stay informed of industry developments, regulatory updates, and market trends relevant to alternative investments and real assets

• Minimum 5–7 years of experience within fund administration, accounting, asset management, or financial services environments
• Prior exposure to real estate, real assets, or alternative investment fund structures would be advantageous
• Experience supporting client servicing, operational oversight, or stakeholder management functions

• Degree in Accounting, Finance, Business, or a related discipline
• Professional accounting qualification (e.g. CA, CPA, ACCA, or equivalent) completed or in progress would be advantageous

• Working knowledge of IFRS, including financial reporting and consolidation concepts
• Familiarity with general ledger review and financial statement preparation
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Experience using Yardi, MRI, or similar real estate / fund administration systems would be advantageous

• Strong communication and stakeholder management skills
• Ability to manage multiple priorities and deadlines
• Analytical and problem-solving capability
• Organised and detail-oriented working style
• Ability to work collaboratively within a team environment