Overview
I am partnering with a rapidly expanding fund services organization to recruit an experienced Senior Manager, Investor Services (Transfer Agency – Hedge Funds)
for its Hong Kong office. The successful individual will oversee a dynamic team responsible for the end-to-end investor servicing function across a portfolio of hedge fund clients. This is an excellent opportunity for an experienced transfer agency professional to combine leadership, technical depth, and client engagement within a fast-growing platform. You will play a key role in building scalable processes, strengthening client relationships, and ensuring the highest standards of regulatory compliance and operational excellence.
Key Responsibilities
Client & Investor Servicing
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Oversee day-to-day transfer agency operations for hedge fund clients, including subscription, redemption, transfer, and switch processing.
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Review and approve high-value or complex transactions, ensuring accuracy, timeliness, and proper authorisation.
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Serve as the primary escalation point for client and investor queries, fund manager requests, and audit matters.
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Supervise the generation and review of contract notes, dealing confirmations, investor statements, and transaction reports .
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Partner closely with Fund Accounting teams to reconcile investor balances, handle capital activities, and resolve discrepancies related to NAV and share movements.
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Ensure the accurate maintenance of investor registers and dealing records in accordance with fund offering documents and internal procedures.
KYC, AML & Regulatory Oversight
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Supervise and review investor KYC documentation and ensure compliance with SFC, Cayman, and FATF AML/CFT standards .
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Ensure ongoing monitoring, periodic refresh, and enhanced due diligence reviews are completed within regulatory timelines.
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Oversee FATCA/CRS reporting requirements and ensure accurate submission.
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Liaise with Compliance, Legal, and MLRO to manage higher-risk cases and ensure robust internal controls are in place.
Leadership & People Management
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Lead and develop a team of Investor Services professionals, ensuring high performance, strong technical capability, and consistent service quality.
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Oversee workload distribution, review performance, and support staff development through regular feedback and on-the-job training.
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Champion a client-first, control-focused, and solutions-oriented culture across the team.
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Act as deputy to the Head of Investor Services during their absence.
Operational Excellence & Change Management
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Identify and implement process improvements to enhance efficiency, control, and client experience.
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Lead or participate in projects related to system enhancements, fund launches, and client onboarding.
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Establish and monitor KPIs and SLAs to maintain consistent service delivery and operational control.
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Collaborate with regional teams in Singapore, Manila, Dublin, and Luxembourg to align global TA standards and best practices.
Credentials & Experience
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Minimum 7–10 years’ experience in Transfer Agency / Investor Services , with at least 3 years in a supervisory or management role.
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Strong exposure to hedge fund structures , including series accounting, equalisation, side pockets, and share class variations .
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Proven experience managing institutional and private client relationships in Asia, including mainland Chinese, Hong Kong, and offshore investors .
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Solid understanding of SFC AML/KYC and regulatory requirements , and familiarity with Cayman fund registration and global AML frameworks.
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Experience with TA and fund administration systems such as PFS-Paxus, MFACT, Advent Geneva, or equivalent .
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Strong communication and stakeholder management skills, both written and verbal.
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Fluent in English and Mandarin ; Cantonese a plus.
Personal Attributes
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Client-centric with a strong sense of ownership and accountability.
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Detail-oriented with excellent analytical and problem-solving skills.
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Calm and decisive under pressure; comfortable managing time-sensitive dealing cut-offs across multiple jurisdictions.
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Hands-on leader who inspires trust and promotes teamwork.
